Account support
Send us a support message
Use this form to ask about signing in, an application, membership, accessibility, or privacy. Your message is stored for a person to read. Do not send government IDs, payment or account numbers, passwords, or authentication codes — there is no document upload here and identity verification, document intake and payment are not handled through this channel.
What this channel can and cannot do
- It records your message so a person can read it. It does not open a tracked case, send an acknowledgement email, or commit anyone to a reply.
- It explains that protected access may be unavailable while eligibility is not current.
- It does not make, change, or appeal KYC, accreditation, membership, legal, or compliance decisions.
- It does not accept trading instructions, expressions of interest, payment information, or documents.
A tracked support desk with assignment, escalation and a reply channel remains unavailable until its ownership, provider, retention, access-control, and operating procedures are reviewed and implemented. The contact information page describes the same boundary.